Grande Shores a Myrtle Beach Family Resort

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WELCOME TO GRANDE SHORES OCEAN RESORT

Frequently Asked Questions

 
  • Is my personal information and credit card information safe with Grande Shores?

Absolutely safe. Grande Shores maintains the utmost privacy and protection for its guests. If you see any unauthorized charges on your credit card, please report them to the bank that issued your credit card. Return to top

  • Is my room card "key" at Grande Shores coded with my personal information (i.e., credit card, address, etc.), and if so, can I use the room card to charge purchases here at the resort

None of your personal information, credit card information, or any information about you or your group is electronically stored on the room card. The room card cannot be used for any purchases. Its electronic information only relates to opening the door of the unit that you booked. If you lose the room card, immediately notify the front desk agent who will invalidate the previous card and issue a new one to use to open your door. After you check out, that card is null and void anyway and does not even open the door. Return to top

  • What are the business hours at Grande Shores?

Reservations – 7 AM to midnight (7 days a week). 
Property Front Desk and Security – 24 hours
Check-In – 4 PM
Check-Out – 11 AM

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  • If our unit is not ready when we arrive, what do we do?

The unit will be ready for you at 4 PM when you check in. If you expect to arrive earlier, ask the front desk if the unit can be available before 4 PM. If not, please feel free to use the amenities at Grande Shores until your 4 PM check-in (options include but are not limited to enjoying the pool bar and pool amenities, the beach and much more). Return to top

  • Where can I obtain a street map of the area with nearby landmarks on it?

If you use Google or MapQuest to find our location, be sure to use the entire address including zip code. Otherwise, you might be given information to a different and incorrect location. Many street names and numbers in Myrtle Beach are the same in North Myrtle Beach.

The following organizations provide paper maps:

South Carolina State Welcome Centers (located at state borders) – See www.DiscoverSouthCarolina.com for printable, online maps, as well.

Myrtle Beach Chamber of Commerce, 843.626.7444 or toll-free at 1.800.356.3016 www.myrtlebeachareachamber.com

North Myrtle Beach Chamber of Commerce, 843.281.2662 or toll-free at 1.877.332.2662.  www.northmyrtlebeachchamber.com

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  • How can I calculate the driving distance to Grande Shores?

Many websites offer mapping and distance measurements.  Here are several:

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  • Where can I get a list of rates for Grande Shores room types?

See our website: www.GrandeShores.com. Then see the section at the top labeled "Rates and Availability." Select the dates and number of people to gain a price quotation for various available room types and prices for those dates.

Our accommodations are priced based on availability which changes as people make their reservations or leave after their stay. Availability tends to be low during the popular warm-weather months of summer and high during the less-traveled times, but this can change, too, when golfers make reservations (any time, especially during the fall and spring), specialty groups such as weddings and reunions reserve blocks of rooms, and so on. Our reservation agents recommend that, before booking, you decide when you want to come to the beach and what you want in beach accommodations. Then talk with our agents who can find you the lowest prices available at that date. Return to top

  • What is the difference between oceanfront (OF) and ocean-view (OV)?

Oceanfront means that your view out to the ocean looks directly onto the water without turning your head. You see the water directly in front of you.

Ocean-view means that your view to the ocean looks north or south up the coastline. You see the coastline, the beach, and the ocean in your view. Some views are from the side or at an angle, and you must turn your head. Others are directly ahead.

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  • How many beds are in a 2-bedroom unit?

The maximum number of people able to sleep in a typical two-bedroom unit at Grande Shores is 10 (2 double beds per bedroom and a sleeper sofa holding up to 2 people). Return to top

  • What appliances and serving utensils are in the kitchen?

Stove, microwave, oven, dishwasher, refrigerator with freezer, clothes washer & dryer.
Pots, pans, mixing bowls, serving bowls, cooking utensils, eating utensils, drinking cups, plates, coffee cups, saucers. Paper products are not provided. Return to top

  • Are linens and towels provided?

Each guest receives a supply of clean linens and towels in the unit. The housekeeping policy is to replace used linens and towels with fresh ones if a guest stays four days or more.

Linens and towels include bath towel, wash cloth, hand towel, bath rug, bed sheet, blanket, pillow, bedspread, mattress pad, shower curtain.  Also, a dish towel is included in the kitchen. Return to top

  • Does Grande Shores have laundry facilities?

Yes. There are laundry facilities available on the 2nd and 5th floors in the hotel section and on the 9th and 11th floors in the condo section. The 2 and 3 bedroom condos also have washers/dryers inside the unit (1 bedroom condos and hotel rooms don't). Return to top

  • Should I bring an ironing board?

There is no need to bring an ironing board and iron with you to the beach because either the unit is equipped with ironing equipment or you may request the equipment when you make the reservation, check-in, or during your stay. Return to top

  • Is there wifi available for me to use with my laptop computer?

Yes, free wifi is available. If you bring a laptop or other computer, you can use the internet access here at the resort. Return to top

  • What is the temperature of the air / water during my stay at the resort?
Myrtle Beach Weather Forecast:


If weather affects your stay in some way, be sure to check the forecast either before you make the reservation or before you leave home. We experience occasional weather fronts (hot or cold), but on average the Grand Strand area enjoys about 215 days of sunshine during the year with the following average temperature ranges (Fahrenheit) for air and ocean water:

Winter
Air temperature — 30 to 57
Water temperature — approximately 50+

Spring
Air temperature — 66 to 82
Water temperature — 57 to 69

Summer
Air temperature — 82 to 94
Water temperature — 77 to 83

Fall
Air temperature — 60 to 80
Water temperature — 55 to 65

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  • What is the height of your parking garage?

The garage clearance height is 6 feet 8 inches, with the open overflow lot located behind Grande Shores for oversized vehicles. Return to top

  • How close are you to things to do?

Centrally located in Myrtle Beach within 20 minutes of most local attractions, shopping and within walking distance there are 10 restaurants . Return to top

  • What is there to do during the winter? Do stores, restaurants, and points of interest close during the cooler months?

Being a beach-focused area, the Grand Strand does have many amusements and sights targeted to summer temperatures, so, yes, during winter you will see some attractions that are closed during winter, especially those featuring water activities. However, the area is home to many year-round residents who enjoy the same activities and sights as you do. Therefore, you will find that year-round entertainment and amusements, stores, restaurants, and many others things to see and do are not only open, but remain fresh and updated with new events, menus, and other attractions. Additionally, many seasonal events add to the list of exciting things to see and do. Return to top

  • Is breakfast included?

No, Grande Shores offers a full breakfast buffet at its restaurant Shoreline Café across from Guest registration. The breakfast buffet costs $9.75 for adults (12 and up) and $4.50 for children 4-11 years of age and FREE for children 3 and under. Our buffet includes coffee or tea and water. Juice and soda are additional cost. Some packages and specials include breakfast as part of the price, such as golf specials. Return to top

  • Do you accept pets?

Pets are not permitted with the exception of service animals.Return to top

  • We are aware of your no-pet policy, but our dog/cat is small and very well trained. Can you make an exception?

See the previous information about pets and service animals. Beyond that, no pet of any kind is permitted on the property. Return to top

  • Do you provide pool towels or beach towels?

The resort provides pool towels at the pool. Pool towels are not to be taken to the beach, and we do not provide beach towels. Return to top

  • Do you have beach umbrellas?

The resort does not provide beach umbrellas or chair but are available for rent from the life guards during season, (after Memorial Day and before Labor Day). Return to top

  • Do you provide beach chairs?

The resort provides poolside chairs but does not provide beach chairs. All resort pool furniture must remain at the pool area and may not be taken to the beach.

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  • Does the property allow smoking on the premises?

In smoking units only, we are designated as a non-smoking property. No smoking is permitted on any balcony in any unit, and persons found doing so may incur a fine. There is no smoking on any of our pool decks. Return to top

  • What time does the ocean close, and what are other limitations for use of the beach?

The beaches are public and remain open at all hours, any day of the week, for your enjoyment within the limits of the laws of the community. Swimming far beyond the shoreline or over shoulder-depth is limited to approval by the on-duty lifeguard. Other restrictions include limitations on swimming near piers, prohibiting sleeping on the beach between 9 PM and sunrise, certain styles of bathing attire, using glass containers/bottles on the beach, and possessing/consuming alcohol on the beach. If questions, please consult the City of Myrtle Beach. Return to top

  • What is the alcohol policy on the beach?

The law prohibits possessing and/or consuming alcohol on the beach. Return to top

  • Where are my favorite stores (FAQ's include Starbucks, Wal-Mart)?

To find a preferred store or retailer nearest to Grande Shores Ocean Resort, use that store's online locater service. For example, go to the websites for your favorites (example, Starbucks and Wal-Mart), and find their "store locator" information. Return to top

  • How do I get my mail?

If you receive mail in care of the property, you can claim it at the front desk. Ask the front desk agent at Grande Shores for details. Return to top

  • What airlines fly into Myrtle Beach?

Click here to see the Myrtle Beach airport website. Return to top

  • What public ground transportation is available to/from the airport?

The Myrtle Beach Airport offers both shuttle service and local taxi service to/from the resort. Taxi service is charged on a per-mile basis with variable rates for the amount of luggage, etc. The booking for the shuttle service is available online, and charges can vary, as well. See the website www.MyrtleBeachTransportation.com for details. Transportation for groups traveling together is also available. Return to top

  • Can I plan my wedding to be held on the beach?

Please check local laws before reserving or paying for any part of your beach wedding. Let Grande Shores assist you with your wedding plans - contact our Group Sales Office for details. Return to top

  • Can we have fireworks on the beach?

It is illegal to light and launch fireworks with out a permit on the beach in Myrtle Beach. If you have any questions, be sure to consult the related jurisdiction. Return to top

  • What do you do for a jellyfish sting?

Most jellyfish stings are not fatal, but each person reacts differently. Be on the safe side and seek first aid if you or anyone you know has received a jellyfish sting. Emergency assistance might also be in order if the patient experiences difficulty breathing or other problems. Seek medical help immediately.

While waiting for assistance, flush the site of the sting with vinegar to stop the nematocysts from releasing their toxins. Do not rub the area. Do not apply fresh water, ice, or hot water. If the area is bleeding, allow bleeding to continue to flush out the wound. A pink color to the site is normal, but toxins affecting the site could change the skin color. In that case, seek immediate emergency assistance. Return to top

  • Is the Atlantic Ocean near you?

Grande Shores is an oceanfront property, meaning that you can reach the ocean with a short walk from your condo to ground level, down the boardwalk, across the sand to the water. Even with tidal variations, you are not far from the water. Return to top

  • Where is the nearest pier?

Apache Pier is less than 2 miles walking distance. How high and how far out into the water depends on many variables. The Grand Strand area has several piers. Return to top

  • Do I need a license to fish, either on shore or on the pier?

As of July 1, 2009, individuals recreationally fishing from shore (beach, bank, private dock, free public pier, etc.) and those recreationally shrimping and crabbing will be required to have a saltwater recreational fishing license. For additional information, fees and etc., please visit the S.C. Department of Natural Resources. Return to top

  • If we catch fish, are the fish here edible?

Some anglers enjoy the catch-and-release activity of fishing. Others fish for food and bait. Yes, most fish from the ocean are edible. If you have any question at all, ask for more information from the South Carolina Department of Natural Resources which issues consumption advisories. Return to top

  • Are we within walking distance to attractions or do we need a rental car? 

Grande Shores is not within walking distance to any attractions in Myrtle Beach. You would need a taxi or rental car. Return to top

  • How far away are we from the airport?

Grande Shores is approximately 10 miles north of the Myrtle Beach International Airport. See the web site for the airport's information about ground transportation:  www.flymyrtlebeach.com. Return to top

  • How much are shuttle or taxi fares from/to the airport?

See the following web site for information about ground transportation from/to the Myrtle Beach Airport: www.flymyrtlebeach.com. Return to top

  • Does the resort have a shuttle bus to any attractions or to the airport?

While Grande Shores does not offer its own shuttle service, the front desk agents can tell you about modes of transportation including Lymo (transportation service around the City of Myrtle Beach), rental of a vehicle or motorbike, even rental of a golf cart (check local jurisdictional restrictions). Return to top

  • Are your pools heated and when do we start heating them?

Our indoor pool is heated year round. The outdoor pools and lazy rivers are heated from end of Februay until season begins, and mid-fall until November. We don't heat outdoor pools and lazy rivers November through February. The hot tubs on the 7th floor are heated through the year. For details, consult the front desk agent at Grande Shores Return to top

  • Can I cook on my balcony?

No cooking, grilling, or barbequing is allowed on the balconies at Grande Shores at any time. Anyone found violating this safety ruling may be fined by the City of Myrtle Beach as well as the resort. Return to top

  • Why aren't the check-in time and the check-out time at the same time?

In order to ensure that guests will have well-cleaned and sanitized condominium units, we require time between the last departure and the next arrival to perform the cleaning services. If you think you will arrive earlier than the check-in time, please inform the front desk agent who can contact you on your cell phone if the unit is available earlier than its check-in time. Please feel free to ask for this service; if we can comply, we will try. Return to top

  • Since I am not checking in until 4:00 PM, can I stay until 4:00 PM on my check out date?

Grande Shores requires the check-out time so that our staff can prepare for the next guests. However, if you know you will have a delay in checking out at the prescribed time, 11:00 AM, please alert the front desk agent of your delay and the reason before the day of check out, if possible. If we can comply, we will try. Return to top

  • Should I worry about hurricanes at Grande Shores, especially during summer and fall?

The good news is that, on average, hurricanes are seldom a problem here, but being prepared is the best policy. Grande Shores has a preparedness plan for hurricane season, officially from June 1 to November 30. Any hurricane is a major event and not to be ignored. Both local residents and guests should pay attention to the weather reports (www.nhc.noaa.gov) and to authorities' directives. Grande Shores tracks hurricanes closely and provides its guests with at least five days' warning as well as possible. The likelihood of a hurricane here in Myrtle Beach is minimal, but Grande Shores remains vigilant and ready to implement our plans if need be. Return to top

  • Do you welcome children at Grande Shores?

Absolutely, children are encouraged. During the summer months (June – Labor day) when children visit us during their summer vacations, we offer a wide variety of activities and adventures around and on the beach and pool areas. We also offer many discounts to the area's attractions that are specifically interesting to children of all ages. Our suites are also well suited to children because of their architectural designs allowing children a wonderful and safe view from the windows, plenty of places to roam in the units, and interesting places to play around the property and on the beach. Return to top

  • What clothing should I pack for my visit to the beach?

People tend to wear shorts, tee shirts, sandals or flipflops, and bathing suits during the warm months. Some bring one or two pairs of slacks for the men and dresses for the women for special occasions or cooler evening hours. For those outings on the ocean in a boat, you might want a light jacket or wind-breaker. For other months with cooler temperatures, consider packing layers so that you can adjust to be comfortable in our climate changes. Return to top

  • How can I secure my valuables in my unit while I am a guest at Grande Shores?

You may request a condominium unit with a safe, subject to availability. Otherwise, for securing valuables, ask your front desk agent we have safety security boxes available at the FD for refundable fee $50.00 (incase the key isn't returned). Please note that we are not responsible for lost or stolen items while staying at the resort or parking garage. Please make sure that upon vacating your condominium unit you have thoroughly checked for any misplaced items. Return to top

  • Whom do I contact if I lose or forget an item?

Contact the front desk agent who will take down your information. We will be happy to send things you left behind; this will be charged to you at your cost. Return to top

 

  • What is the Age requirement?

Guest staying must be 23 years or older, or accompanied by their parent. Return to top

  • Can someone else pay for the room do I need to bring their credit card?

What we would need is a credit card authorization form filled out with a front and back copy of their driver's license and credit card, faxed back to us. Return to top